So, Like, How Does it Work?

the questions we get on repeat!

How long can I rent a dress?

Under rental duration select a 4, 7 or 10 day rental period for each of your pieces.

Where can I pickup my order?

If you opted for FREE in-store pickup, you can pickup your order at our designated pickup location - 1110 Morningside Dr. Charlotte, NC Ste. E 28211. You will receive an email reminder to pickup and drop of your rental. Pickups are between 12PM - 7PM at Thrift Pony. On your rental end date, return your garment bag containing your dresses to the drop off bin at the same location!

Where do you deliver and how much does it cost?

For local delivery and pickup, toggle the pink button at checkout. We offer delivery within the I-485 Loop! The cost for delivery and pickup of your rental is $5.99. We will delivery the garment bag containing your dresses on the rental start date between 8AM-12PM. On the rental end date, you will receive an email reminder to place your garment bag containing your dresses outside your location for pickup!

Do I need to clean my rental outfits?

No, we will take care of all of the cleaning! Cloud Closet partners with 2Ulaudry to clean all of our clothes!

What happens if I damage my rental dress?

If there is any damage to the dress, please send a photo and your order # to

What if my dress doesn't fit?

If the dress doesn't fit, email us at Within 24 hrs, we will provide an alternative option or refund you.